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Terms of Service

Effective date: May 8, 2026 Last updated: May 8, 2026

These Terms of Service ("Terms") govern your access to and use of the InventoryConnect.io platform, including the website at inventoryconnect.io, the dashboard application, the public lead and storefront APIs, and any related services (collectively, the "Service"), provided by Inventory Connect LLC ("Inventory Connect," "we," "us," or "our").

By creating an account, accessing the Service, or clicking "I agree" on any sign-up form, you ("you" or the "Customer") accept these Terms and form a binding contract with Inventory Connect LLC. If you do not agree, do not use the Service.

1. Eligibility and account registration

1.1 The Service is for use by businesses and the individuals they authorize. You represent that:

  • You are at least 18 years old and have the authority to bind the business you are signing up on behalf of.
  • The information you provide at sign-up is accurate and you'll keep it current.
  • You will not share your password or transfer your account.

1.2 You are responsible for everything that happens under your account, including the actions of your employees, contractors, and anyone you grant access to. Add and remove user accounts promptly when staffing changes.

1.3 We may refuse, suspend, or terminate accounts at our discretion for violations of these Terms, fraud, abuse, or non-payment of fees.

2. The Service

2.1 What the Service does. Inventory Connect provides a multi-store inventory, customer-relationship-management (CRM), sales, and operations platform tailored to luxury watch and handbag dealers. Features include inventory tracking, sales recording, customer management, wishlists with auto-matching, public-facing storefronts, and integrations with third-party services like Shopify, QuickBooks Online, and email marketing tools.

2.2 Beta features. Some features are explicitly labeled as in preview, beta, or developer-only. They may change, break, or disappear without notice. Don't rely on them for accounting, regulatory, or business-critical workflows until they reach general availability.

2.3 Updates. We continuously improve the Service. We may add, remove, or change features at any time. Critical breaking changes will be communicated via email to the account owner where practical.

2.4 Service availability. We work to keep the Service available 24/7 but do not guarantee uninterrupted operation. We perform maintenance, deployments, and emergency fixes that may briefly disrupt access.

3. Your data and our role

3.1 Customer Data. "Customer Data" means everything you (or your users) input, upload, or generate within the Service — inventory records, photos, customer profiles, sales transactions, wishlists, notes, invoices, and so on.

3.2 You own your Customer Data. Inventory Connect does not claim ownership of your Customer Data. As between you and us, you retain all rights, title, and interest in it.

3.3 License you grant us. You grant Inventory Connect a worldwide, non-exclusive, royalty-free license to host, copy, process, and transmit Customer Data solely as necessary to operate and improve the Service for you. This license ends when the Customer Data is deleted from the Service or your account is terminated, except where retention is required by law or our backup-cycle (see Section 8).

3.4 Our role under privacy law. When you use the Service to process information about your customers, you are the "data controller" / "business" and we are the "data processor" / "service provider." We process your customers' personal information on your instructions, only to provide the Service. See our Privacy Policy for details.

3.5 Your responsibilities for Customer Data. You are responsible for:

  • Having the right to collect and process the personal information you put into the Service.
  • Providing your customers any required notices and obtaining any required consents (including consent to receive marketing email / SMS via integrations like Klaviyo, Twilio, or generic webhooks).
  • Responding to your customers' privacy rights requests (access, deletion, correction, etc.). We will assist where reasonably required.
  • Securing your account credentials and access controls.

4. Acceptable use

4.1 You will not, and will not allow any user to:

  • Use the Service to violate any law or third-party right.
  • Upload illegal, defamatory, harassing, or infringing content.
  • Reverse-engineer, decompile, or extract the Service's source code.
  • Use the Service to send spam, phishing, or unsolicited communications. Marketing communications sent via integrations (Klaviyo, generic webhooks, etc.) must comply with CAN-SPAM, TCPA, GDPR, CASL, and any other applicable law.
  • Scrape the Service, run automated traffic that interferes with normal operation, or exceed published rate limits.
  • Resell, sublicense, or white-label the Service without our written agreement.
  • Bypass authentication or access controls (yours or another customer's).

4.2 Public storefront content. Photos, descriptions, and metadata you publish to your storefront, marketplace listings, inquiries, or shareable links are visible to the people you share them with. You confirm you have the rights to share them and indemnify Inventory Connect against third-party claims arising from that content.

4.3 Sale of regulated items. You are solely responsible for complying with import/export, customs, tax, anti-money-laundering, and consumer-protection laws applicable to the goods you sell. The Service helps you record sales but does not validate compliance.

5. Third-party integrations

5.1 The Service connects to third-party services at your option, including but not limited to: Shopify, QuickBooks Online, Klaviyo, Mailchimp, Stripe, Authorize.net, Cloudflare, Resend, Vercel, Neon, Twilio, Facebook Lead Ads. Each is governed by its own terms and privacy policy.

5.2 When you connect a third-party service, you authorize us to exchange data with it on your behalf as necessary to provide the integration. We are not responsible for actions, errors, or data practices of third-party services.

5.3 If a third-party service changes its terms, charges fees, or becomes unavailable, the related integration may be affected. We'll work to minimize disruption but cannot guarantee continued support for every integration indefinitely.

6. Fees and payment

6.1 Fees, if any, are described in your order form, our pricing page, or a separate written agreement. Free plans, trials, and pilots may be modified or ended at our discretion.

6.2 Unless otherwise stated, fees are billed in advance, are non-refundable, and are exclusive of taxes. You authorize us to charge your designated payment method and will keep it current.

6.3 If you fail to pay fees when due, we may suspend or terminate your account after reasonable notice.

6.4 We may change prices or introduce new fees with at least 30 days' notice to the email on the account.

7. Intellectual property

7.1 Inventory Connect retains all rights, title, and interest in the Service, the underlying software, the InventoryConnect.io brand, the documentation, and any improvements or derivative works — including any improvements suggested by your feedback. No rights are granted by implication.

7.2 You grant us a license to use feedback, suggestions, and bug reports you submit to improve the Service, without obligation or compensation.

7.3 You retain rights to your trademarks, logos, photos, and content. You grant us only the license described in Section 3.3 plus a license to display your name and logo on our customer list and marketing materials, which you may revoke at any time by emailing support@inventoryconnect.io.

8. Term, termination, and data export

8.1 These Terms apply for as long as you have an account.

8.2 You may close your account at any time by emailing support@inventoryconnect.io.

8.3 We may terminate or suspend your account if you breach these Terms, fail to pay fees, present a security or legal risk to us or other users, or if we discontinue the Service (in which case we will provide reasonable notice).

8.4 On termination:

  • Your access ends.
  • We will, on request, provide a reasonable export of your Customer Data within 30 days, in a portable format.
  • We will delete your Customer Data within 90 days, except for data we are required to retain by law (e.g. transaction records for tax or AML compliance) or that exists in encrypted off-site backups, which roll out of rotation per their normal cycle (typically within 90 days).

8.5 Sections 3.2, 7, 9, 10, 11, 12, and 13 survive termination.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR- FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE COMPATIBLE WITH ANY THIRD-PARTY SOFTWARE, OR PROVIDE LEGAL, TAX, ACCOUNTING, OR FINANCIAL ADVICE.

The Service stores transactional records and integrates with accounting software but is not a replacement for a qualified accountant, bookkeeper, or attorney. Reconcile your books and review your tax positions independently.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or lost business opportunities, even if advised of the possibility.

(b) Inventory Connect's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the fees you paid us in the 12 months before the event giving rise to the liability, or (ii) USD $100.

(c) The limitations in this Section apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest amount permitted.

11. Indemnification

You will defend, indemnify, and hold harmless Inventory Connect LLC and its members, officers, employees, and contractors from and against any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of or related to:

(a) your use of the Service; (b) your Customer Data and the content you publish or share; (c) your violation of these Terms or applicable law; (d) your customers' privacy rights requests for data we process on your behalf.

We will promptly notify you of any claim and let you control the defense, provided that we may participate at our own expense and no settlement may impose obligations on us without our consent.

12. Governing law and dispute resolution

12.1 Governing law. These Terms and any dispute arising out of them are governed by the laws of the State of California, without regard to conflict-of-law rules.

12.2 Informal resolution. Before filing any formal claim, you will email support@inventoryconnect.io and we will work in good faith for at least 30 days to resolve the dispute informally.

12.3 Binding arbitration. If informal resolution fails, any dispute that is not resolved by Section 12.2 will be settled by binding individual arbitration administered by JAMS in Los Angeles County, California, under its applicable rules. Judgment on the award may be entered in any court of competent jurisdiction. You waive any right to participate in a class action, class arbitration, or representative action.

12.4 Exception. Either party may bring a claim in small- claims court (if eligible) or seek injunctive relief in court for infringement or misuse of intellectual property without using arbitration first.

13. General

13.1 Updates to these Terms. We may update these Terms from time to time. If a change is material, we will give you at least 30 days' notice (by email or in-app banner) before it takes effect. Continued use after the effective date is acceptance of the updated Terms.

13.2 No waiver. Our failure to enforce any right is not a waiver.

13.3 Severability. If any provision is held unenforceable, the rest remains in effect.

13.4 Entire agreement. These Terms (together with the Privacy Policy and any signed order form) are the entire agreement between you and Inventory Connect.

13.5 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of substantially all our assets.

13.6 Notices. We will send notices to the email on file for your account. You may send legal notices to:

Inventory Connect LLC Attn: Legal support@inventoryconnect.io

14. Contact

Questions about these Terms? Email support@inventoryconnect.io.

SMS Program Disclosures (A2P 10DLC / TCR / CTIA compliance)

These disclosures apply to the SMS program operated by InventoryConnect (Inventory Connect LLC) on behalf of luxury dealerships that use the Service to communicate with their customers.

Program name: InventoryConnect Dealer Notifications.

Program description. Independent luxury dealerships use InventoryConnect to send transactional and marketing SMS messages to customers who have affirmatively opted in. Typical messages include: inventory-availability notifications for pieces a customer previously inquired about (e.g. "the Rolex Submariner you saved is in stock"), follow-ups on customer-submitted Buy / Sell / Trade requests, order and appointment confirmations, and dealership service updates.

How customers opt in. Customers opt in by affirmatively checking an SMS-consent checkbox on a dealership's public Buy / Sell / Trade inquiry form hosted at inventoryconnect.io/s/<store-slug>/bst. The checkbox is UNCHECKED by default and accompanied by this exact disclosure: "I agree to receive recurring marketing SMS messages from [Store Name] (new arrivals, restocks, follow-ups on pieces I have inquired about). Msg & data rates may apply. Msg frequency varies. Reply HELP for help, STOP to cancel." We record the consent timestamp, source URL, and verbatim disclosure text on each customer's record for audit purposes.

Message and data rates. Message and data rates may apply depending on your mobile carrier and plan.

Message frequency. Message frequency varies based on the inventory matches and inquiry follow-ups relevant to each customer. Most customers receive fewer than 5 messages per month.

How to get help. Reply HELP to any message for help. For additional support, email support@inventoryconnect.io.

How to opt out. Reply STOP to any message to unsubscribe. You will receive a single confirmation message acknowledging that you have been removed from the list, and no further marketing messages will be sent to that phone number unless you re-subscribe. Standard carrier-recognized opt-out keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE) are all honored.

Carrier disclaimer. Wireless carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.

Privacy. Phone numbers and SMS content are handled in accordance with our Privacy Policy at https://www.inventoryconnect.io/privacy. We do not share customer phone numbers with third parties for marketing purposes. Phone numbers collected through a dealership's inquiry form are used only by that dealership.

These Terms of Service are provided in good faith and reflect our current practices. They are not legal advice. We recommend you have your own counsel review them if you have specific legal concerns about how the Service applies to your business.